FAQ

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How can I make a suggestion?

We welcome homeowner input. We want to make improvements that further the value of everyone’s investment. Please use our Contact Us form and send us your thoughts or suggestions.
How do I get a copy of the Rules and Regulations?

Just download Rules and Regulations. It’s that easy. The document section does not require a Log-in, so your tenant, a prospective buyer or a real estate agent can see this document. Meeting minutes and financial data are sensitive, so only owners have access to this part.
How do my guests access the property?

Visitors will use the left lane and use the call box from where they can look up the name of the resident they are visiting. The call box will call the phone number provided by the resident and access can be granted by pressing number 9 on their phones after answering the call or hang up to deny access. Please note that granted access is recorded to each unit.
What are the parking restrictions?

a. Each unit is assigned a designated parking spot(s) through the property manager.

b. There are also several guest spots located at each building.

c. Every vehicle on the property needs to have a parking sticker or a temporary parking pass.

d. Owners may register their car or the car of their tenants with the property manager and receive a parking sticker.

e. Vehicles without the proper parking passes will be “booted”.

f. Management is not responsible for the removal of the boot.
What is pet policy for owners and tenants

a. There is a 2 pet per unit limit;

b. The weight restriction is 40lbs;

c. Owners and tenant must clean up after their pets;

d. There are pet waste stations throughout the property;

e. Pets must be on a leash while outside of the unit;

f. No pets shall be tied to railings, buildings etc.
What restrictions exist in the condominium documents on my right to use my Unit?

Units are for single family occupancy and are for residential use only. Owners may keep no more than two (2) pets and no pet may exceed forty (40) pounds in weight. Units may not be leased for periods less than thirty (30) days, and no units may be leased in excess of three (3) times per calendar year. No trucks, jet skis, commercial vehicles, boats, boat trailers, campers, recreation vehicles or motorcycles are permitted to be parked on the condominium property without the prior written approval of the Association (for further information regarding restrictions on use, please see Declaration of Condominium, Section 17).
Where do I mail dues?

Please call the office at (239) 649-8300 for information.
Who do I contact if I have a common area maintenance concern?

Contact the Property Manager by phone at (239) 649-8300 or online through the Contact Us page on this website.
Who has use of the facilities at The Reserve at Naples?

The use of the fitness room, racquetball court, swimming pool, tennis court and any other facility are for residents of The Reserve at Naples, only. All guests must be accompanied by a resident.